Every vacate clean comes with our Bond-Back Guarantee — we cover every item your property manager expects, so you don't lose a cent of your bond.
NowClean agrees to return to the property without extra charge for any item from the scope of works that the real estate deems to be unsuitably cleaned — with the exception of items where further cleaning would damage the surface, or where an item is already classified as 'damaged'.
All other reasonable requests to return to the property to attend to an item from the scope of works will be met without extra charge.
NowClean cannot take any responsibility for your bond being held due to items that fall outside of the scope of cleaning.
Our bond-back guarantee refers only to our ability to meet the reasonable expectations of a vacate clean as outlined in our quoted scope of works.